WhatsApp and Tern
Tern captures WhatsApp Web threads, voice notes and call logs into one lead timeline, drafts replies inside the 24 hour window and never sends without a person.
How WhatsApp connects
Plain facts
- Works with the WhatsApp Business app number linked to WhatsApp Web
- Contacts are matched by phone number and deduplicated across channels
- Opt out words are honoured in code, not in a prompt
- The official WhatsApp Cloud API is available as an Enterprise option for template volume
What Tern captures
With WhatsApp Web open in the agent's browser, the Tern Bridge extension reads each thread as it changes and writes new messages, media and voice notes to the matching lead. Calls made on WhatsApp Web can be recorded with a consent announcement when your recording policy is on.
How a reply goes out
When a playbook step or an agent needs a reply, the draft appears in the side panel. The agent picks it, the text lands in WhatsApp's own composer and the agent presses send. Replies inside the 24 hour customer service window are unlimited on the plan.
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$99 per month per workspace. Connect WhatsApp and your phone system today and your first priority call list is ready tomorrow morning.