Captured through Tern Bridge
Instagram and Tern
Tern captures Instagram direct messages from the browser and matches them to leads by handle, so a DM enquiry gets the same follow up as a call.
How Instagram connects
Plain facts
- Handles are matched to existing contacts before a new lead is created
- Story replies and DMs share one thread on the timeline
What Tern captures
Instagram DMs on the web are read by the extension as they arrive and written to the lead identified by handle. Media is uploaded through a signed link and shown on the timeline.
How a reply goes out
Reply drafts land in the DM composer for the agent to send. The daily courtesy limit spaces drafts out across business hours.
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