Captured through Tern Bridge
TikTok and Tern
Tern captures TikTok direct messages from the web inbox so enquiries that start on TikTok get an outcome and a follow up like every other lead.
How TikTok connects
Plain facts
- Lead forms from TikTok ads can arrive as a source
- Handles are matched before a new contact is created
What Tern captures
The web DM inbox is read by the extension and each message is written to the lead identified by handle. Capture comes first on TikTok; assisted send is available where the web composer is.
How a reply goes out
Where the composer is available, drafts land in it for the agent to send. Otherwise the playbook moves to the next step, such as a call task.
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