Captured through Tern Bridge
Outlook and Tern
Tern captures Outlook on the web threads your agents open and drafts replies into the composer, with the same human sends every message rule as every other channel.
How Outlook connects
Plain facts
- Works with the agent's signed in Outlook on the web session
- No tenant wide mailbox permission is needed
What Tern captures
Open threads in Outlook on the web are read by the extension and written to the lead by email address, with headers and attachment names.
How a reply goes out
Drafts are placed in Outlook's composer for the agent to send.
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