Scheduling
Google Calendar and Tern
Tern reads Google Calendar availability to offer real consultation slots, books the meeting and handles no shows with a reschedule message and two concrete times.
How Google Calendar connects
Plain facts
- Availability is read, events are written only for confirmed bookings
- Quiet hours in the lead's timezone are respected when offering times
What Tern captures
Connected agents share availability with the roster, so Tern only offers slots a person can keep. Bookings, reschedules and no shows land on the lead timeline.
What Tern does with it
A no show gets a reschedule message with two concrete slots. If the owner is busy at the agreed time, the meeting is reassigned from the roster.
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