Tern has one plan with everything included: $99 per workspace per month, cancel any time, with a 14 day free trial. Three things that cost money per use have monthly allowances. Everything else is unlimited. Only a workspace owner or admin can change billing.
Start the trial
- Create your workspace. The second step of setup is Start your free trial.
- Press Start your 14 day free trial. A secure checkout opens.
- Enter a card. A card is needed to start: it is not charged until the trial ends and you can cancel any time.
- Back in Tern, the plan shows Trial with the days left.
When fewer than five days are left a banner at the top of Tern says when the trial ends and links to Billing.
See your plan and invoices
- In the sidebar open Settings, then Billing.
- The plan card shows the status, which is one of Trial, Active, Cancels at period end, Payment failed, Canceled or Checkout not finished.
- Under it you will find Trial ends or Next renewal, then Allowances reset.
- Press Manage billing and invoices to open the billing portal. Invoices, receipts, the card on file and cancellation live there.
What is included
- Up to 5 seats, unlimited leads and contacts.
- Bridge capture, playbooks, automations, Kanban and QA.
- Calls through your own Zoom Phone, recorded and transcribed.
- WhatsApp replies inside the 24 hour window.
The three monthly allowances
| Allowance | Each month | What counts |
|---|---|---|
| WhatsApp templates | 150 | Utility templates sent outside the 24 hour window. A marketing template counts as four. |
| AI analyses | 200 | Summaries, commitments, QA scorecards and priority runs. |
| SMS segments | 40 | Text messages sent when a chat window has closed. |
To check them:
- Open Settings, then Billing.
- Scroll to This month's allowances. Each row shows what is used against the cap, for example 96 / 150.
- The line under the heading gives the dates of the current month. Allowances reset on your billing anniversary, not on the first of the month.
At 80 percent
- The row on the billing page says Over 80 percent used with the reset date.
- Each workspace owner gets one email for that allowance, with a See usage button.
- Everything keeps working until the allowance is reached.
At the cap
When an allowance runs out the feature pauses until the reset. Nothing is charged on top.
- The row says Allowance reached and names the date the pause ends.
- Each owner gets one email saying the allowance is reached.
- Tern skips the steps that need the allowance and carries on with everything else. A playbook falls back to its next step, such as a call task. AI analyses queue until the reset.
- Need more sooner? Email sales@fastflowup.com.
If a payment fails
- The plan shows Payment failed and a date under Update the card by.
- Press Manage billing and invoices and update the card before that date.
- After that date the dashboard is paused and shows Your last payment did not go through. Press Update card and retry payment. Nothing has been deleted: your leads, conversations and playbooks are waiting.
Cancel or come back
- Cancel from the billing portal behind Manage billing and invoices. The plan shows Cancels at period end and Access ends with the date.
- After that date Tern shows This subscription has ended. Everything in the workspace is kept for 30 days so you can export it or resume.
- To come back, press Subscribe again on the billing page.
Bigger teams
More than 5 seats, higher allowances, custom playbooks, dedicated numbers, SSO, a signed DPA or invoicing are sold as Enterprise, priced for your team. Write to sales@fastflowup.com.